01
We review the context
We review the company, location, related system, and description of the issue.
Customer support
Tell us what is happening.
Report an issue with a solution already operating with Mind & Sense. Share the location, the related system, and what is happening so we can route your request to the appropriate team.
Support request
Send us the details of your report.
The form is connected to our customer support system. When you submit it, a ticket will be created so we can identify your request and follow up.
Help us understand what is happening.
Include the location, the related solution, and when the situation began. You can also attach a file through the form.
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What happens next
From your report to the next step.
The type of support provided depends on the diagnosis, the installed solution, and your service coverage.
02
We identify the required support
We validate the available information and determine whether the next step is remote guidance, an adjustment, an inspection, or an on-site visit.
03
We route and follow up
We share the report with the appropriate team and communicate the next steps according to your service coverage.
Support alternative
Need help completing the report?
Message us on WhatsApp and include the company, location, and a brief description of what requires attention.
Frequently asked questions
What you need to know before submitting a report.
Can support be provided on-site?
It depends on the diagnosis, the installed solution, and your service coverage. We first review the report and let you know whether the issue can be addressed remotely or requires an on-site visit.
Can I send photos or videos of the issue?
Yes. You can attach them directly through the Odoo form. Do not include passwords or access credentials.
What is the response time?
It depends on the type of issue, your service coverage, and the information available. Once we review the report, we will confirm the next step and how we will follow up.
Can I use this form if I am not yet a client?
This form is intended for solutions already operating with Mind & Sense. If you would like to begin a project, please use the Book a consultation option.
Not yet a client?
Let's talk about the experience you want to create.
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